Refund policy
Refund and Return Policy
Malik and Company — Effective from the date of publication
1. Return Window
You have 3 business days from the day you receive your item to request a return or exchange.
Our business is closed on Fridays and Sundays. These days do not count toward your 3-day window.
2. Condition Requirements
To be eligible for a return, your item must be in the exact condition you received it:
- Completely unused and unwashed
- Free of scratches, surface marks, and label residue
- Original packaging and tags fully intact
- No material, liquid, or substance of any kind poured or placed inside the item
- Accompanied by your receipt or proof of purchase
Items that do not meet these conditions will be returned to you at your cost.
3. How to Start a Return
Contact us before sending anything back:
- Email: malikncompanyrwp@gmail.com
- WhatsApp: 0339-5050991
If your return is approved, we will send you instructions on how and where to ship your package.
Items sent back without an approved return request will not be accepted.
4. Return Shipping Costs
The customer pays all return shipping charges in every case, without exception. This applies to all returns, including items that are damaged, defective, or incorrectly shipped.
- We do not provide prepaid return shipping labels.
- The original shipping fee is non-refundable.
- Return shipping is paid by you directly to your courier at the time of dispatch.
5. Refund Amount
Approved refunds are issued at up to 80% of the value of the returned items.
A 20% handling and restocking charge is deducted from every approved return. This covers inspection, repackaging, and restocking. The original delivery charge is not refunded.
Example: On a returned item worth PKR 10,000, you receive PKR 8,000.
Exception: If the item arrived damaged, defective, or we sent the wrong product, you receive a 100% refund on that item — no deduction applies. Return shipping is still payable by you.
6. Refund Processing Time
Once we receive your returned parcel:
- Inspection and approval decision: up to 3 business days
- Refund processing after approval: 7 to 14 working days
Your bank or card provider may take additional days to post the funds to your account after we release the refund.
You may choose to receive your refund as store credit or as a refund to your original payment method.
If more than 15 business days have passed since we approved your return and you have not received anything, contact us at malikncompanyrwp@gmail.com.
7. Non-Returnable Items
The following cannot be returned or refunded under any circumstances:
- All glass items — strictly non-returnable and non-refundable due to the high risk of transit damage
- Perishable goods (food, flowers, plants)
- Custom, special-order, or personalised products
- Personal care and beauty products
- Hazardous materials, flammable liquids, and gases
- Sale and discounted items
- Gift cards
If you are unsure whether your item qualifies, contact us before ordering.
8. Damaged, Defective, or Incorrect Items
Inspect your order as soon as it arrives. If anything is defective, damaged, or incorrect, contact us immediately with photographs so we can assess the issue and make it right.
These claims are refunded in full at 100% of the item value, with no 20% deduction. Return shipping remains payable by the customer.
9. Exchanges
The fastest way to get the item you want is to return the original item and place a separate new order. Once your return is approved, the refund is processed under the terms above.
10. European Union — 14-Day Cooling Off Period
If your order is shipped into the European Union, you have the right to cancel or return it within 14 days for any reason, without justification. Items must be unused, with tags, in original packaging, and accompanied by proof of purchase.
Contact
Malik and Company
D-404/B, Bohar Bazar, Rawalpindi
D-425, PWD, Islamabad
+92 339 5050991
malikncompanyrwp@gmail.com